Privacy & Data Security

Privacy Policy 35bd – Protection of Your Personal Data

At 35bd, your privacy is not merely a legal obligation — it is our genuine commitment. Find out exactly how we collect, use, and protect every piece of information you entrust to us.

Updated: January 2026  |  Version 2.4

Why Your Data Welcome to 35bd

Six core principles underpinning our approach to member data protection.

256-bit SSL Encryption

All data transmitted between your device and 35bd servers is protected by bank-grade 256-bit SSL encryption. No one can intercept or read your information while in transit.

Malaysia PDPA Compliance

All data handling by 35bd complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We only collect data that is strictly necessary and never sell it.

No Sharing Without Consent

Your personal information will not be shared with any third party without your explicit consent, except as required by law or compliance obligations.

Secure & Isolated Servers

Member data is stored on secured servers with multi-layered access control systems. Only authorised personnel may access sensitive information, and every access is automatically logged.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. 35bd makes this process easy through our always-available customer support channels.

Immediate Breach Notification

In the event of any security incident involving your data, 35bd is committed to notifying you within the timeframe required by applicable laws.

35bd's Commitment: Your privacy is our priority. This document is written in plain language so you truly understand what happens with your data — no confusing terms, nothing hidden.

1Introduction

This Privacy Policy ("Policy") describes how 35bd ("we", "Platform") collects, uses, stores, and protects your personal information when you use our website at https://35bd.ml and the 35bd mobile app.

We understand that your trust is our most valuable asset. When you register as a 35bd member, you entrust us with some of your personal information. We do not take this responsibility lightly. Every decision we make regarding data handling always prioritises your security and privacy.

This Policy applies to all users of the 35bd platform, including general visitors, registered members, and mobile app users. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

2Data We Collect

35bd collects several categories of information depending on how you interact with our platform. The following are the types of data we collect:

Account Registration Information

  • Full name as per identity card
  • Email address and mobile phone number
  • Date of birth (for age verification)
  • Username and password (stored in encrypted form)
  • Current residential address

Identity Verification Information (KYC)

  • Copy of Malaysian identity card (MyKad) or passport
  • Proof of address documents such as utility bills or bank statements
  • Selfie or facial photo for live identity verification

Financial & Transaction Information

  • Bank account number and bank name
  • Deposit and withdrawal records
  • Transaction history and wagering activity
  • E-wallet information used

Technical & Usage Data

  • IP address and approximate location based on IP
  • Device type, operating system, and web browser
  • Login activity and game session logs
  • Cookie and website usage data
  • Technical error information and crash reports
Note: We do not store credit or debit card details directly. All payments are processed through PCI DSS-certified third-party payment gateways.

3How We Use Your Data

Every piece of information we collect serves a clear purpose. We do not collect data merely to store it. Below is a summary of how we use your data:

Purpose of Use Data Type Legal Basis
Identity verification & KYC Name, IC, photo, address Legal requirements
Payment processing Bank details, transaction records Contract performance
Account maintenance Email, phone number, username Contract performance
Fraud prevention & AML Activity logs, IP, transactions Legal requirements
Service communications Email, phone number Legitimate interests
Platform improvements Technical & usage data Legitimate interests
Promotions & personal offers Game history and preferences Your consent

We will not use your data for purposes not listed above without notifying you in advance and obtaining your consent where required.

4Information Sharing

35bd does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in the course of business, we may share your data with the following parties under limited circumstances:

  • Payment service providers – to securely process your deposits and withdrawals
  • Game software providers – to deliver a seamless gaming experience
  • Cloud service providers – for secure and redundant data storage
  • Analytics companies – to understand usage patterns and improve the platform (anonymized data)
  • Statutory authorities – when required by law, court order, or AML/CFT compliance obligations
  • Customer support providers – to better handle your inquiries and complaints

All third parties we engage are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined. We regularly audit their compliance with our privacy standards.

Important Reminder: 35bd will never share your password with anyone, including our own support staff. Be cautious of any party claiming to represent 35bd and requesting your login credentials.

5Cookies & Tracking Technologies

35bd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

  • Essential Cookies – Required for core platform functions such as login, user sessions, and security. Cannot be disabled.
  • Performance Cookies – Helps us understand how users interact with the platform for improvement purposes.
  • Functional Cookies – Stores your preferences such as language, theme, and display settings.
  • Analytics Cookies – Collects anonymized usage data to help us understand website performance.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. For the best experience, we recommend keeping essential cookies enabled.

6Data Security

Protecting your data is a responsibility we take seriously. 35bd continuously invests in the latest security infrastructure to ensure your information remains protected at all times.

  • 256-bit SSL/TLS encryption for all data communications between browser and server
  • Password storage using bcrypt hashing with a unique salt for each account
  • Intrusion detection and prevention system (IDS/IPS) operating 24/7
  • Regular penetration testing by independent third-party security experts
  • Role-based access control (RBAC) for 35bd internal staff
  • Encrypted data backups stored across multiple locations for business continuity
  • Two-factor authentication (2FA) is available and encouraged for all member accounts

While we implement comprehensive security measures, no system can guarantee 100% absolute security. We encourage you to play an active role in protecting your account by using a strong, unique password and enabling the 2FA feature.

7Data Retention Period

35bd does not store your personal data indefinitely. We have a clear data retention policy based on business and legal requirements:

  • Active account data – Retained for as long as your account is active and for a defined period after account closure
  • Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements
  • KYC Documents – Retained for 5 years after the end of the business relationship in accordance with AML requirements
  • Support communication logs – Retained for 2 years for reference and service improvement purposes
  • Anonymised analytics data – May be retained indefinitely as it contains no personally identifiable information

When the retention period expires and there is no further legal or business need to retain the data, we will securely delete or anonymise it in accordance with industry best practices.

8Your Rights

As a 35bd member and an individual under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

You may request a copy of the personal data we hold about you at any time through our support channels.

Right to Rectification

If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You have the right to object to the use of your data for direct marketing purposes or processing based on our legitimate interests.

Right to Data Portability

You may request that we provide your data in a machine-readable format for transfer to another provider.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict how we process your personal data while a dispute is being resolved.

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via the in-platform live chat. We will process your request within 30 business days. For more complex cases, this period may be extended up to 60 days with prior notice to you.

9Children's Data

The 35bd platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected information from underage individuals, we will take immediate steps to delete the relevant information and close the accounts involved. Parents or guardians who believe their child has registered on our platform without authorization are advised to contact us immediately at [email protected].

Warning: Registration by minors is a serious violation of 35bd's Terms and Conditions. Such accounts will be terminated immediately and all balances will be forfeited.

10Policy Amendments

35bd reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this page
  • Displaying a prominent notice on the platform's home page for a minimum of 7 days
  • Sending notifications to your registered email for changes that materially affect your rights

Continued use of the 35bd platform after any amendments take effect constitutes your acceptance of the revised policy. We recommend you review this page periodically to stay informed.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 35bd privacy team through the following channels:

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon within the platform
  • Response Time: Within 2 business days for general inquiries; 30 business days for formal data rights requests

We take every privacy complaint seriously and will investigate and respond within the stated timeframe. Your satisfaction and trust are our top priorities.

Your Data Is Safe. Time to Play!

Join over 500,000 members who trust 35bd. Register a free account today and enjoy a 150% Welcome Bonus on your first deposit.

Frequently Asked Questions About Privacy Policy

Answers to the most frequently asked questions about privacy and personal data at 35bd.

Absolutely not. 35bd has never and will never sell, rent, or trade your personal information to advertisers or any third party for their own marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy — to deliver a better experience to you.

You may submit a data deletion request via email to [email protected] or through our platform's live chat. Please clearly state your username and the nature of your request. Our privacy team will process your request within 30 business days. Please note that some data may need to be retained to fulfil legal requirements even after your account is closed.

When you close your 35bd account, we will cease active use of your data. However, financial transaction records and KYC documents will be retained for the period required by Malaysian law, which is between 5 and 7 years. After the retention period expires, your data will be permanently deleted or anonymised.

Yes. KYC documents such as MyKad copies and facial photos are stored on encrypted servers to the highest security standards. Access to these documents is restricted to authorized personnel only, and every access is logged for audit purposes. We use AES-256 encryption for the storage of these sensitive files.

Yes, you can opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any of our marketing emails, or by contacting the support team via live chat. Please note that you will still receive important transactional emails such as account confirmations, transaction notifications, and security alerts, which cannot be unsubscribed from.
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